Retail Address: 15951 Fraser hwy, v4n0y3 | Phone: 778 591 2623 | Email US AT: surreyvapes@gmail.com

Return Policy

30- DAY IN-STORE EXCHANGE

 

You may exchange electronic devices within a period of 30 days from the day of purchase, provided you have a valid receipt and the box for the device you may wish to exchange.

 

The following terms and conditions apply:

 

  1. The item may ONLY be exchanged if there is a manufacturing defect.
  2. This policy excludes Juul, Stig and Stlth, Atomizers, Coils, Tanks and Pods.

 

What should I do if a manufacturing defect occurs after the first 30 days of purchase?

 

You may bring the defected device with its original box to the store and we can assist you through the process of contacting the manufacturer.

 

The following terms and conditions apply:

  1. Every manufacturer provides a different warranty and we do not guarantee an exchange.
  2. We are not liable for any shipping charges and they may vary depending upon the manufacturer and the delivery address.

 

RETUNS AND REFUND

 

You may return purchased items and receive a full refund ONLY if items are UNOPENED AND UNUSED. Valid only for 30 days after the date of purchase.

 

 

NOTE: There are no exceptions to the stated policy. If you have any questions, please email us at vapeshaker@gmail.com